Complaints
Customers can submit complaints in person at one of our brick-and-mortar stores or by mail. When submitting a complaint in person at our boutique, the defective product must be presented along with proof of purchase and a completed complaint form. If a receipt is not available, a bank statement confirming the transaction must be provided. Kokosek Baby Store reserves the right to review and respond to complaints within 14 business days.
When submitting a complaint by mail, the defective product should be sent together with the complaint form and proof of purchase to the following address:
KOKOSEK BABY STORE
Dyrekcyjna Street 3
50-528 Wroclaw